Description
Your Responsibilities:
- Professional Check-in & Check-out – You ensure a smooth process and a warm welcome for our guests.
- Reservations & Guest Services – Processing bookings, providing advice and making sales over the phone, as well as taking table reservations.
- Complaint Management – Confidently resolving issues and forwarding them to the appropriate departments.
- Hotel Information & Concierge Service – You’re knowledgeable about the area and provide guests with valuable tips on the surrounding area.
What you should bring to the role:
- Completed hotel management qualification or relevant work experience at the front desk.
- Experience with PMS systems is desirable.
- Very good German and English skills; knowledge of other languages is a plus.
- A confident, friendly demeanor and a strong focus on service.
- Ability to work under pressure and strong organizational skills, even during peak guest traffic.
Here’s what we offer:
- No night shifts—these are handled by an outside company.
- Thorough training so you feel comfortable right from the start.
- Exclusive employee discounts on stays at all Valk Exclusief hotels and with numerous partners.
- Company retirement plan.
- Affordable full meals in our staff cafeteria.
- Free use of our hotel’s fitness center and free parking directly at the hotel.
- High-quality work uniforms provided free of charge.
- Fair working hours & digital time tracking for accurate documentation and overtime compensation.
Would you like to join our team? Then we look forward to receiving your complete online application, including your earliest start date and salary expectations!
If you have any questions about the application process beforehand, please feel free to contact us at personal@duesseldorf.valk.com. We’re happy to help!
